Advantages and motivation

integratedUMS brings along an effective connection of the IT world and telecommunications, which enables to integrate used communication channels into a company information system.

It brings along access to important team information, contacts, enables creation of information about projects, orders, commercial and production actions from remote locations.

The system is integrated according to the needs of a specific customer and is connected to other applications in order to cover the specific customer requirements.

It will replace your systems by one, fully integrated solution, which will help every employee improve and make more effective communication with customers, partners or suppliers.

It will ensure a constant access to your current information and you will benefit from a competitive advantage of an immediate reaction to new market opportunities.

You will receive an integrated solution, which will help you manage company processes, such as customer or supplier relations management, production or project management, more effectively.

Functionality

We will teach your company applications work with faxes 
We are bringing a high performance fax server, which will enable you to send and receive fax documents in the company application environment.

Connection of SMS communication with databases, archives and other communication channels
We are bringing the possibility to create applications using SMS messages for information transmission. You will receive the possibility to access any data in your company through the integration of your company IS.

Obtain a voice interface for your applications
We are bringing a communication channel for automated transmission or reception of customer information, enabling a simple connection to other applications and systems that you already use.

Telephone communication integrated into your company’s IS
We are bringing a system, which improves customer service, enables perfect calls administration. You will obtain information about executed phone calls and you can store everything in databases or other applications.

We will solve operations of your client service or call centre 
We are bringing a solution which opens up automatically a customer card every time the customer is calling, dials a customer just by a click in a contact list and a call is automatically directed to the most convenient agent/ sales person.